A recent survey about customer satisfaction with their banks has finally released. I must say the results are hardly surprising. The top 2 banks (small and locally owned) continued to outperform the foreign banks. This shows that being big does not mean you are good. Here are the results:-
TSB - 93.2%
Kiwibank - 80%
National Bank - 79.3%
ASB - 78.5%
BNZ - 75.2%
ANZ - 73.7% - the bank that I loathed
Westpac - 71.1%
I wonder how HSBC, the most snobbiest bank would rate here?
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